Returns and Refunds
At Petal and Poppy, our goal is to ensure you are totally satisfied with every purchase. If you encounter any issues with your order, we're here to assist you.
- MY PRODUCT IS DAMAGED OR DIDN'T ARRIVE
We understand that sometimes, unforeseen circumstances may occur during shipping. To request a replacement for damaged goods or orders that never arrived,
- Reach out to our customer support team at support@petalandpoppy.com within 14 days from the delivery date. Please include your order number and a brief description of the issue.
- In cases of damaged items, please provide clear photographic evidence of the damaged item.
- Leave the rest to us! Our team will review your message as soon as possible and guide you through the next steps. If eligible, we'll send you a new enchanting treasure with our compliments.
- OTHER INQUIRIES
While our primary focus is on replacements for damaged goods and non-delivery issues, we're committed to your satisfaction. If you have any other inquiries or concerns about your purchase, please don't hesitate to get in touch with us.
- REFUNDS AND EXCHANGES
Please note that at this time, all sales of discounted items are final.
We offer store credit for return or exchange of eligible items.
Your satisfaction is our top priority. If you are unhappy with your order, we will happily process an exchange for a different size or store credit. To initiate a return or exchange for store credit on eligible items, please log in with the email address you used at checkout here. Once the return or exchange process is initiated, items must be shipped back within 14 days.
We appreciate your understanding of our policy. Thank you for being a part of our Petal and Poppy community. We value your support and are committed to ensuring your shopping experience with us is nothing short of enchanting.